Frequently asked questions

Choose a profile in Size Finder or browse the size chart, then compare your panel hole, panel thickness, and required grommet opening in mm or inches. Allow for any cable connector that must pass through. Include both axes for oval openings, and check the part drawing and actual fit.

Send us the installation dimensions, a drawing, or photos of the existing part so we can check our standard range. If no standard part fits, we can assess custom manufacturing from your drawing or existing sample.

Not necessarily. Clearance, grip, and sealing call for different fits. Test the grommet with your actual cable and panel before placing a production order.

Closed-center or closed-end grommets with a cavity or membrane can be cut open for cable entry. They are supplied closed, so check the finished opening and fit after cutting. For solid blanking plugs, choose a different model for cable entry.

Minimum order quantities apply separately to each size, material, and color combination. Use the minimum shown for your selected options; different combinations cannot be pooled. For parts marked “Contact sales,” ask us to confirm the minimum.

Online prices are in USD per piece. Select your options and vary the quantity to compare unit prices; the cart shows the final item total. Shipping is quoted separately. For parts marked “Contact sales,” send us the quantities you need.

For standard parts, provide the part number, material, color, and quantity for each item. For custom parts, also send a drawing or sample details. Include the destination country and postal code if you need a shipping quote.

Standard production typically takes 5–7 business days after payment is confirmed, plus shipping time. Compare shipping methods for estimated transit times. Custom orders have separate tooling, sampling, and production schedules.

Free samples may be available for eligible projects. Send us the part number or drawing, intended use, sample quantity, and destination so we can confirm eligibility and shipping arrangements, including any charges.

Not necessarily. Standard orders normally require 5–7 business days of production after payment. For immediate availability, send us the part number, material, color, and quantity.

Tell us your required delivery date and the minimum quantity you need before paying. We will check stock, production capacity, and shipping options so you can decide whether the schedule works for you.

Use your actual panel and cable to check installation, seating, retention, and cable clearance, then test any required temperature, chemical, or sealing performance. If you plan to cut open a closed grommet for cable entry, test it after cutting.

Express courier — About 1 week. Quoted at checkout. Air freight — About 15 days. Less expensive than express courier, but more expensive than sea freight. Sea freight — About 40 days. Lowest-cost option. Transit times are estimates from dispatch and vary by destination. Automatic checkout quotes are for express courier. Contact our sales team for other shipping methods.

Yes, we ship worldwide. Shipping methods, costs, and estimated transit times depend on your order and delivery address. Check the available rates at checkout, or contact sales for other arrangements.

Check your full delivery address first. If no quote is available, choose “Other shipping options,” select your delivery arrangement, and “Submit order for review.” No payment is taken then. Sales will confirm shipping charges and email a payment link.

Our standard shipping quotes exclude import duties and taxes. Rules vary by destination, so we cannot provide an accurate estimate in advance. Any exemption and the amount payable depend on the destination’s current rules.

Select “Other shipping options” at checkout and tell us you want to use your own courier account or arrange pickup through your freight forwarder. Our sales team will confirm the arrangements and charges before you pay.

Sign in to view your order details, or use the order tracking page with your order number and billing email address if you checked out as a guest. Tracking information appears in your order once the shipment details are updated.

Keep the packaging and photos of the issue, and send us your order number, part number, and affected quantity. If the products fail to meet the agreed specification because of an error on our part, we will refund or replace them.

Choose the part, material, color, and quantity, then select “Add to cart.” Review your cart and select “Proceed to checkout.” Enter your delivery address, then choose shipping and payment. For parts marked “Contact sales,” contact our sales team for a quote.

We accept PayPal, credit and debit cards, Apple Pay, and Google Pay. Digital wallet options depend on your device and browser. Contact our sales team to arrange a bank transfer.

No. You can check out as a guest. Keep your order number and the billing email address you used so you can look up your order later.

Yes. In your order details, select “Email proforma invoice” to have a copy sent to the billing email address on your order. If your order needs a shipping quote from sales, the shipping charges must be confirmed first.

Before production starts, you can select “Request cancellation” in your order details or contact our sales team to request a refund.

Start with our Materials guide to compare options for your application. If you are unsure, tell us the operating temperature, the substances the part will contact, and any special performance requirements.

Choose a listed color directly on the product page. For a custom color, send a Pantone reference or color sample; for a specified hardness, include the required Shore A range and material in your inquiry.

Not on its own. Waterproofing depends on the fit between the grommet, panel, and cable. Test the complete assembly against your required protection level.

Yes. Send your drawing or sample details, material requirements, critical dimensions and tolerances, and quantities for samples and production. We will review manufacturability and prepare a quote.

No. Custom tooling is quoted and charged separately from the parts.

Molds you pay for belong to you. As long as you continue ordering from us, we maintain them free of charge and replace them at no extra cost when they reach the end of their usable life. You pay the tooling charge only once.

Send us the revised drawing or a clear list of changes. We will review the impact and update any affected material, tooling, or sampling costs and lead times.

Use the dimensioned drawing for the specific part. Product photos and family diagrams show the general shape; do not measure or scale dimensions from them.

Follow the drawing for the specific part or the drawing agreed for your order. Where ISO 3302-1 class M2 is stated as the default, it applies unless a dimension has its own tolerance. It does not set angular tolerances.